Frequently Asked Questions

Not normally, we have a full team to support you on your holiday, however, if we and your support network at home, decide it is safer to bring support from home in addition to our support then we will let you know at the planning stages of your holiday.

We recommend £100 – £150.

Yes. We can cater for vegetarians, vegans, diabetics, coeliac and for those with allergies or religious dietary requirements.

Yes and we have male and female rooms and rooms for couples on request.

We will contact your support at home to decide as to what happens next. If required, we will support you to the nearest doctors or hospital. If your illness requires you to rest for a day or so, a member of staff will stay with you until you are better. If your illness requires you to come home, then arrangements will be made to support you on the journey back home.

Yes, we can.

We would accompany you from a designated airport, for example London Gatwick, at check-in, on the flight to your destination. We will then support you back to the UK airport..

Yes, we can arrange this for you and support you on the train.

Yes through careful assessment, working together with you and your support.

We work on a ratio of one member of staff to every two guests. Also, we sometimes have volunteers who assist us to provide even further support. All our staff and volunteers have been checked by the DBS, Disclosure and Barring Service.

You will be met by Go Beyond staff. Before your holiday you will be sent an information pack with a full itinerary and flight details. In this information will be the name of the person accompanying you on your flight.

Yes.

Yes by telephone or e-mail and through our WhatsApp holiday group that your parents/friends/carers/family members can be added to.

We make it affordable by only charging for the flight, activities, meals and accommodation.

Yes, if travelling abroad from the UK. If your holiday is within the UK then we encourage you to bring it for identification purposes.

Yes. We have a money form that we allocate to you, this records the money you hand over to you each day with what you have left.

Normally, yes. If there isn’t there will be details on the holiday information segment of a particular holiday.

Yes.

You can send a deposit to reserve your place by cheque or bank transfer. Then the outstanding balance is due sixty days before your holiday date. You can also pay over interest free instalments.

Yes. We can arrange to ring or Skype you at a time that is convenient for you.

Yes.

Yes. We have Manual Handling certificates.

Yes, if the destination is outside the UK. Details of relevant adaptors will be listed in the KIT list which will be sent to you on booking confirmation.

Traditionally, we have offered a maximum of ten holidaymakers per scheduled tour. However, on certain trips for 2025 we are able to cater for more guests depending on the size of the accommodation, but always respecting our support staff to guest ratio.

You will be able to smoke at designated areas in the airports/station/meeting point, but not on the aeroplane/train/minibus. At the accommodation you can smoke in designated areas.